Shipping Policy and Delivery
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How long does it take to arrive on average?
A: We have an average of 8 - 20 business days after shipment, as our products are exclusive and personalized, in order to guarantee quality and the best price on the market.
It's taking time to update the tracking, is it normal?
A: Yes! You can rest assured, it is common to take a while to update the tracking of your order, something around 2 to 5 days.
Is it possible to cancel my order before delivery?
A: If it has already been sent, it is not possible, but rest assured, after your order arrives you will have up to 7 days to request a refund.
Can I send a photo complimenting my order?
A: Yes! Yes, we are looking forward to it!
StampeKids works with products manufactured in Europe and Asia and the maximum delivery time is between 10 and 45 working days after posting (applied in cases of or delays due to COVID-19 or internal situations)
Don't worry, you won't pay any fees or taxes. We've already paid for everything in advance, including your shipping. We believe that it is the customer's right not to have to pay for shipping to their home, only for the product.
We reserve a shipping period of 1 to 10 business days after purchase for customization, if necessary, and shipping your product. Once shipped, we will inform you of the tracking code via email, where you can track your order on the official Correios website.
Offers with promotional value and free shipping do not come with our commemorative box, they will be sent in a package without prints and in yellow.
Offer gifts will be sent until stocks last.
Due to the difference in values, the recharge purchased at the time of purchase is carried out within the personalization sector and before the product is shipped.
If you choose Priority Shipping, your order will go to the beginning of the post queue, that is, we will ship faster than the others. However, the delivery time is the same.
If there is a need to make any changes to your order, please let us know as soon as possible and we will work as best we can. To change something in your order within 12 hours of making the purchase, send an email to suporte@stampekids.com and we will inform you of the progress stage of the shipping process and whether the requested change will be possible. Therefore, do not allow 12 hours to pass after making your purchase, as unfortunately, we will not be able to make any changes after the deadline mentioned above.
After closing the order, a message will be sent to your email informing the estimated delivery time and confirmation of the purchase.
By using our services you are also agreeing to the above policies.
Policies may change without prior notice.